Return and refund policy

At ARTESARO, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

Custom-made or personalized items
Final sale or clearance items
Gift cards
Items that have been used, damaged, or are not in their original condition

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that your bank or payment provider may take additional time to post the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us first.

How to Request a Return

To request a return or refund, please contact us at:

Email: handarti28@gmail.com

Please include:

Your order number
The item(s) you want to return
The reason for the return
Photos, if the item is damaged or incorrect

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account, then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

If you still have not received it, contact us at handarti28@gmail.com.